Ryanair staff are to get more money for spotting and charging for oversized baggage, the company’s chief executive has said.
Michael O’Leary said he made “absolutely no apology” for catching people who are “scamming the system”.
The reward for intercepting passengers travelling with bags larger than permitted will increase from €1.50 (£1.29) to €2.50 (£2.15) per bag in November, and the monthly €80 (£68.95) payment cap will be scrapped, Mr O’Leary said.
At present, the budget airline allows travellers a free 40cm x 30cm x 20cm bag, which can fit under the seat in front, and charges for further luggage up to 55cm x 40cm x 20cm in size.
Customers face fines of up to £75 for an oversized item if it is brought to the boarding gate.
“I make absolutely no apology for it whatsoever”, Mr O’Leary said.
“I am still mystified by the number of people with rucksacks who still think they’re going to get through the gate and we won’t notice the rucksack”, he added.
Around 200,000 passengers per year are charged bag fees at airport gates.
“We have more work to do to get rid of them”, Mr O’Leary said.
“We are running a very efficient, very affordable, very low-cost airline, and we’re not letting anybody get in the way.”
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The airline does not support a European Union proposal to ensure customers get a free cabin bag, he said.
Air fares
After a 7% fall in air fares for the year to 31 March, Mr O’Leary said he expected ticket prices to go back up this financial year.
“We expect to get most of last year’s 7% decline, but not all,” he told reporters in a news conference.
“We have sold about 70% of our September seats, but we have another 30% to sell, and it’s those last fares, what people pay for all those last-minute bookings through the remainder of September, that will ultimately determine what average airfares are.”
